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CUSTOMER SERVICE

 

RETURNS

not a good fit ? not what you really wanted ? a gift gone awry ? while we hope our products fulfill your every wish, we realize you may run into some trouble, because that's life. if you would like to return your product, please make sure it meets the criteria below, then send an email including the specifics on the list. *** please note that any shipping fees and / or gift wrapping fees applied to your order are non-refundable. in addition, a 10% re-stocking fee will be deducted from the total refund amount. ***

CRITERIA FOR RETURN - the items you wish to return must meet every point on this list:

  • UNWORN
  • UNWASHED
  • IN PERFECT CONDITION - THE SAME CONDITION YOU RECEIVED THE ITEM IN
  • JUBIE CUSTOMER SERVICE MUST BE IN RECEIPT OF RETURN NOTIFICATION (via email) WITHIN THREE DAYS OF RECEIPT OF ITEM. SORRY NO EXCEPTIONS. (this means you have three days from the time you receive the item to determine whether you're going to love it forever, or return it to us.)
  • ALL CUSTOMIZED ORDERS ARE NON-RETURNABLE and thus NON-REFUNDABLE
  • Accessories, jewelry, intimates, hats and sale items are NON-RETURNABLE and thus NON-REFUNDABLE

IF YOUR RETURN MEETS THE ABOVE CRITERIA, PLEASE EMAIL US AT: CUSTOMERSERVICE@JUBIE9.COM include the following information:

  • order number
  • customer's first and last name
  • customer's contact info (email, phone)
  • reason for return
    • ** once we confirm your return is valid, we will provide you with additional information and ask that you please have the item in the mail headed our way within (1) business day of our confirmation **

 

SIZING

while we aim to list all item details, please contact us if you have a question about specifics on any item. we are happy to assist with sizing and any other questions you may come up with. :)just send an email to: CUSTOMERSERVICE@JUBIE9.COM.

 

GIFTS

who doesn't love getting the perfect, unique, quirky, trendy, cute, obnoxious gift ?! we are very happy to offer free gift wrapping to any order. choose the gift wrap option at checkout and we will make your package shine bright like diamonds. you may choose to include a message which will be printed on a company branded notecard.